FREQUENTLY ASKED QUESTIONS

How to Apply

If you are interested in visiting a unit, please set up an appointment by submitting an electronic guest card which can be found on the unit’s listing page. You can also email or call the representative directly using the contact information on the unit’s listing page. Our goal is to make sure you’ll find your dream home.
We accept co-signers when the primary applicants do not have sufficient income to meet the stated income requirements. However, to be eligible to use a co-signer, the primary applicant must not have credit below the stated credit criteria.
Applicants for a unit should each have credit (FICO) scores not less than 650 and combined pre-tax monthly income equal or greater than three times the monthly rent amount as well as satisfactory prior rental history. However, meeting some or all of this criteria alone does not guarantee an applicant(s) the unit.
Yes! If your application is approved, but you are not offered the apartment because of multiple applications or because you decided not to proceed, your application will be good with us for at least six months and can be converted to another available apartment, or one available in the future!
Yes, you can submit an application for any property. We encourage you to get pre-approved!
Applications can take two to three business days to process, depending on the volume of inquiries under review. To ensure a quick turnaround, please ensure that all of the applicants and co-signers in your group submit their applications promptly and provide all necessary information. We will NOT begin processing applications until all of the applications for a group are received (including co-signers).
Yes. Each adult who intends to live in the rental property must complete and submit a separate rental application, which is found on the individual listing page. The cost for processing the application is $40 per adult. These application fees are NOT refundable.
All persons 18 years or older that will be living in the residence will need to be listed on the rental agreement. If the property requires co-signers they will also be added to the rental agreement, as they are responsible for payments in the event that the primary tenant does not make required payments.
Yes, but every roommate needs to be approved. They can get approval by using a rental application form. After filling out the form, they must pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.
The pet policy depends on the building. If pets are allowed in the building, you still must notify our team of any pets before move-in. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
Applicants, along with guarantors or co-signers, if any, are required to each complete their own applications. Applications require submission of personal information and history that pertains to or is necessary to acquire, rental history, credit checks, background checks, and other relevant information.
Meeting some or all of this criteria alone does not guarantee an applicant(s) the unit. We typically have multiple applications for units, more than one of which may meet all above stated criteria. Therefore, it is not possible to guarantee that meeting the criteria will guarantee that an applicant is given the unit/home.

In accordance with the federal Fair Housing Act and other applicable laws and statutes, we have a responsibility and obligation under law to never discriminate in the rental of property on the basis of race, color, religion, sex, handicap, familial status, or national origin. Furthermore, we will not establish discriminatory terms or conditions in the purchase or rental of housing, deny that housing is available, or advertise that the property is available only to persons of a certain race, color, religion, sex, handicap, familial status, or national origin.

Move In

Per the lease, the security deposit and the first month’s rent are due upon signing. Please be sure to make those payments immediately upon the execution of the lease. The lease is not binding until payments are made and in no circumstances will keys be issued prior.
The appropriate leasing agent will coordinate directly with you or provide the on site manager’s contact information to schedule your move-in/key pickup.
Please refer to your lease agreement to confirm which utilities are covered and which you will need to turn on.

To turn on electricity/gas service:
go to www.pge.com, or call PG&E at (800) 468-4743

To turn on water service:
go to www.ebmud.com, or call EBMUD at (866) 403-2683

Move Out

Upon expiration of the initial lease term or any subsequent renewal terms, written notice of termination is delivered by the tenant to SG Real Estate at least thirty (30) calendar days before the intended vacate date.
Upon receiving written notice of your intent to vacate (send to: leasing@sgrealestateco.com), you will receive detailed instructions on the next steps in the process including: pre-move out inspections, key return, and security deposit processing.
SG does not allow tenants to break their lease early without penalty, UNLESS a tenant finds a qualified replacement tenant to take over. In the event that a replacement tenant is found, the primary tenant is responsible for rent owed up through the period immediately preceding the replacement tenant commencing rent payments. For more questions about termination of leases, please contact our Leasing department at (510) 704-1240, ext 2.
Please be sure to turn off any utility accounts or other services that are in your name immediately about moving out. Failure to do so may result in extra charges from those utility companies that you will be responsible for.

Maintenance

SG is unable to assist with lockouts, so you will need to call a locksmith at your expense.
If you have security concerns and feel that you need to change your locks during your tenancy, it will be allowed. Lock changes will be at your own expense, and it is required that a new key is supplied to SG.